RETURN POLICY

All Belfer Fixtures are made to order. Therefore, our Return Policy is based on manufacturing standards.

RETURNS:
A. All returns must be authorized in writing using a Belfer Lighting standard RGA form. The reason for requested return must be clearly stated if other than those noted on the form.
B. A RGA (Return Goods Authorization) may be requested by contacting our factory at sales@belfer.com

RGA requests will be reviewed only within 60 days of shipment and must be returned within 30 days of the RGA approval for credit to be issued.
C. RGA exceeding the time limits as outlined above are considered expired and no credit will be issued.
D. Unauthorized returns will not be accepted and credit will not be issued.
E. RGA credit will be issued in the form of a credit on account only.
F. Returns will not be accepted without exterior packing list supplied with the approved RGA.
G. Returned goods are subject to inspection prior to credit being issued.
H. Restocking charges are 50%, unless otherwise agreed to in writing.
I. Specials, customs, cut to length or modified product is not returnable except in the case of acknowledged factory error.

CANCELLATIONS: Orders for specials, customs or modified products cannot be cancelled after the customers PO has been processed. The customer is fully liable for all expenses incurred for administrative, engineering, tooling, labor or components ordered or completed by Belfer Lighting prior to shipping. A minimum $100 cancellation fee or percentage of work completed will be invoiced. Custom or modified orders are not cancelable and will be invoiced in full.